Contact Us

We read every message like it’s a handwritten letter.

Got a question about which wax color matches your mood? Wondering if a signet ring fits your pinky? Need a replacement e-reader case because your cat mistook it for a scratching post? We’re here.

Email: hello@[yourshop].com
We reply within 24 hours—no auto-responders, no bots. Just us, possibly with a cup of tea and a stack of hardcovers nearby.

Live Chat (when the icon glows):
We’re probably testing a new wax seal or reorganizing our paper clips by color. Distract us—we love it.

Physical mail (we actually answer these):
[Your Shop Name]
[Your full street address]
[City, State, ZIP]
USA

If you send us a letter, we might seal it with our favorite stamp and send it back—just for fun.

Before you write:

  • Check your spam folder—our order confirmations sometimes hide there.

  • Read our policies below (we wrote them without legal jargon, we promise).

Still stuck? Write. We’ll even help you pick the right hardcover thickness for your next journaling adventure.